Manage My Policy

Once I make a change online, when does it take effect?

The change will take effect on the date you requested. Please note that you will not be able to view your change online immediately. It will be ready for viewing on the date it becomes effective.

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Are there any fees for paying by installments?

There is no installment fee if you pay your entire policy premium in full.

Also, there are no installment fees if you choose to enroll in a Monthly Electronic Funds Transfer (EFT) plan so that installment payments are withdrawn from your bank account.

If you elect to receive your installment bills in the mail, a small installment fee (the amount varies by state) is added to each payment. A great way to reduce your installment fees is to pre-pay future installments. Because you will not receive a bill for the months that you have prepaid, no installment fees will be assessed for those months.

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Does The Hartford have a grace period if my bill is not paid on time?

The Hartford prints and mails bills far in advance of their due dates. Payments must be received by The Hartford on or before the due date. If you are paying by check, please allow adequate time for your check to reach us by mail.

To ensure that we receive your payment on time, you can also use the Internet or call our toll-free automated phone system to pay us by using a One-Time Electronic Funds Transfer (EFT) or credit card.

If a different due date is more convenient for you, we will be happy to change the due date of future bills to one that suits you.

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What are my payment options?

The Hartford offers policyholders in the AARP Insurance Program an unparalleled level of flexibility. You can choose to have your premium payments withdrawn from your bank account monthly, or you can choose to be billed by mail.

With bill-by-mail, you have the choice to send us only the monthly minimum payment, or send us a payment for more than one installment. The payment options are printed on each bill you receive from us. You will not receive a bill for the months where you have prepaid installments.

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How does Electronic Funds Transfer (EFT) work?

EFT is one of the options that you can use to make payments to The Hartford. You can enroll in a monthly EFT plan so that premium payments are withdrawn from your bank account monthly, or make a One-Time EFT payment. To enroll, you will need the following:

  1. The bank's ABA number, also known as the routing number. (This number is printed on your checks, or your bank can provide you with this number.)
  2. The bank account type (must be checking or savings).
  3. Your bank account number.
  4. The account holder's name.

The funds will be electronically transferred from your bank to The Hartford. For One-Time EFT, the funds will be transferred within 24 hours unless a future transfer date is expressly offered and selected. For monthly EFT and One-Time EFT with specific future transfer dates, the funds will be transferred on the dates specified.

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I've just made a change to my policy and it's not reflected when I view the policy online. Why?

Please allow 24 hours for us to process your change and update your policy. Also if the requested effective date is a future date, you may return and view your policy and the change on the date it becomes effective.

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Will I receive confirmation of changes I've requested online?

Yes! Within 2 business days of submitting your change, you will receive a confirmation e-mail that summarizes the changes you've requested and the effective date. Your endorsement or other updated policy documents will be sent to you through the U.S mail.

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What payment methods does The Hartford accept?

When you first purchase a policy, you can pay your down payment by a One-Time Electronic Funds Transfer (EFT) from your bank account or by a credit card (Visa, MasterCard or Discover).

For remaining installments, you can choose to set up a monthly EFT plan so that your premium payments are withdrawn from your bank account, or you can choose to be billed by mail.

With bill-by-mail, when you receive a bill, you can pay us by:
  1. Mailing us a check;
  2. Using your credit card (Visa, MasterCard or Discover) via the Internet or by calling our toll-free automated phone system 24 hours a day, 7 days a week; or
  3. Making a One-Time EFT payment from your bank account via the Internet or by calling our toll-free automated phone system 24 hours a day, 7 days a week.
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If I make a change that either increases or decreases my insurance premium, how will I be billed or receive my refund?

If you still have payments remaining in your policy term, your billing installments will be adjusted to reflect any increase or decrease in your premium. If you've already paid your policy in full, you will be billed for any additional premium - or you will receive a check by mail for any refund that may be owed to you.

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How do I make more than one change?

For example, I am about to purchase a car that my teenage daughter will drive. I want to add the car to my policy - and add my daughter as a new driver as well.

Changes such as this are easy to make within our Online Customer Service Center. Once you have logged in to your account, you can make changes to your policy’s drivers, vehicles, coverage amounts and finance company information, as well as make modifications to your mailing address, email address and phone number. If you have not yet signed up for the Online Customer Service Center, registration is free and takes just a few minutes. Register now.

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How can I make changes to my insurance policy?

Many changes, including address, email and phone number updates, as well as modifications to your policy’s drivers, vehicles, coverage amounts and finance company information, can be made online. Simply log in to our secure Online Customer Service Center. If you have not yet signed up for the Online Customer Service Center, registration is free and takes just a few minutes. Register now.

If you prefer to speak with a representative, you can call our toll-free customer service number at 1-800-423-6789.

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Can I change the policy due date of my installment bills?

If you elect to pay us by Monthly Electronic Funds Transfer (EFT), you can select a withdrawal date that works best for you. You can select the date when you purchase the policy or contact our Customer Service Center afterwards.

Similarly, if you are billed by mail and a different due date is more convenient for you, we will be happy to change the due date of future bills to one that suits you. Please contact our Customer Service Center after you have made at least one payment.

Please note that with bill-by-mail, when your policy is renewed, your first payment for the new policy term must be received by the renewal policy effective date. All other installment payments will be due on your chosen due date.

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Can I make installment payments online?

Yes, you can log in to our Online Customer Service Center to check your balance and make a payment. If you have not yet signed up for the Online Customer Service Center, registration is free and takes just a few minutes. Register now.

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