Service & Claims

Guidelines for Property Damage Claims

Quick Property Claims Handling Gets Your Life Back Faster

With all property damage claims, the first concern is safety. Once your family is out of harm's way and emergency responders have been contacted, it is important to report your claim to The Hartford as quickly as possible. The earlier we learn of your claim, the sooner we can resolve it, and the sooner you can get on with your life.

While each property claim is different, the following guidelines can help you deal with property damage.

Home Insurance Claims

Report Your Claim by Phone 24/7

AARP members

1-877-805-9918

Non-AARP members

1-800-243-5860

Report Your Claim Online

Dealing with the Damage

Never enter a damaged home unless police or fire officials have declared it safe to do so.
If possible, move your property to protect it from further damage. If you are unable to move large belongings, try to protect them from the elements using a tarp or plastic.
Separate damaged from undamaged property.
Do not dispose of damaged property, especially items such as appliances or pipes that might be the source of a fire or leak.
Document your damages with photos or video as well as a list. It's also a good idea to document your belongings in this manner as a precautionary measure. Build your home inventory.

Evaluating Lost Belongings

After a loss, our Contents Team speeds the property claims process along. These "professional shoppers" use various resources to evaluate lost possessions and quickly obtain fair, accurate prices. Learn more about The Hartford's Household Contents Services.

No-Hassle Property Repair

The Hartford's Contractor Connection is a great network of general contractors for policyholders with property damage claims. Contractors in the network have agreed to respond to Hartford customers within one business day of our assigning a loss to a contractor, inspect the job within two business days of contacting our insured, work with our adjusters to evaluate the loss, and guarantee their workmanship for three years. Learn more about our Contractor Connection.

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CLAIMS ONLINE

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Other Insurance Programs

The AARP Automobile Insurance Program from The Hartford is underwritten by Hartford Fire Insurance Company and its affiliates, One Hartford Plaza, Hartford, CT 06155. CA License #5152. In Washington, the Program is underwritten by Hartford Casualty Insurance Company. In Michigan, the Program is underwritten by Trumbull Insurance Company. This Program is provided by The Hartford, not AARP or its affiliates. Paid endorsement. The Hartford pays a royalty fee to AARP for the use of AARP's intellectual property. These fees are used for the general purposes of AARP. AARP membership is required for Program eligibility in most states. Specific features, credits, and discounts may vary and may not be available in all states in accordance with state filings and applicable law. Applicants are individually underwritten and some may not qualify. The program is currently unavailable in Massachusetts, Canada and U.S. Territories or possessions.

In Texas, the Auto Program is underwritten by Southern County Mutual Insurance Company through Hartford Fire General Agency. Hartford Fire Insurance Company and its affiliates are not financially responsible for insurance products underwritten and issued by Southern County Mutual Insurance Company.