As soon as possible after the incident, call The Hartford to report your home claim, or report your claim online. Our claims professionals are available to help you 24/7, 365 days a year. Be sure to have your policy information handy when you call.
Your claims representative may ask you to describe the incident and provide information about the property damage. The representative will also want to make sure The Hartford has a phone number at which you can be reached during the claims process.
When it's safe to do so, take photos and/or video of the damage to your property. Create a written itemized list of damage or loss to your personal belongings.
To prevent further damage, you may need to arrange for some temporary repairs to your home. If the temporary repairs are made prior to a Hartford claims adjuster inspecting your home, be sure to save your receipts and keep a record of all of your temporary repair expenses.
Do not dispose of your damaged property. Your Hartford claims adjuster will need to inspect all damaged property in order to assess your loss. Separating damaged property from undamaged property can expedite this process.
We are here to support you throughout the home insurance claims process. To track your claim, login to the Online Customer Service Center at your convenience to see the latest status. If you're unsure what to do next or have any questions along the way, feel free to give us a call at 1-800-243-5860.
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